What should I do if my card is lost or damaged?
Inform our Bank Asia 24X7 Customer Care Centre at 16205 or 09617016205 immediately. They will block your lost/damaged card instantly upon verification against few questions.
What should I do to get a replaced card if card is lost/stolen/damaged?
Need to go to the nearest branch from where you can get a requisition form in which you can request for card replacement by mentioning your credit card number and signature. Or, you may send card/pin replacement request email through your system enlisted email ID.
Can I retain my credit card if I emigrate?
Credit cards (including dual currency cards) are issued to resident of Bangladesh only in local currency and under Travel Quota in foreign currency. Therefore you have to clear your outstanding and surrender your credit card to the bank if you are proceeding abroad on employment or on emigration.
How to activate my credit card?
What do I do if my credit card is declined?
Please call us at our 24-hours Customer Care Centre 16205 or 09617016205. You also receive SMS mentioning the reason while your credit card is declining.
How do I protect my credit card against fraud or theft?
These tips are very important and universal:
How do I use my credit card?
Upon receipt of the card unblock/activate the card with submission of acknowledgment slip then it is good to use in POS/ATM unless the card is expired and the repayment remains regular.
How do I update my Mobile number/Email address/House address/Office address?
You may update your mobile number/e-mail ID through any of the following channels:
Is it possible to stop Credit Shield Premium?
Yes, need to send request to stop credit shield premium from your registered email ID.
How to activate foreign part of my credit card?
In where I can use my credit card to do E-commerce transaction?
How can I request to do foreign e-commerce transaction with my credit card?
Need to send email from your registered email ID to firstname.lastname@example.org or email@example.com. Give us mandatory information below for doing e-commerce transaction- Card no :
Transaction Counter/ Number of Transaction:
Is it needed to send request to do local e-commerce transaction?
It depends, BDT 40,000, BDT 24,000 and BDT 16,000 respectively auto enabled in Signature Card/Platinum Card/Titanium Card , Gold Card and Classic Card for local e-commerce transactions. But if limit is used, then you need to send email request to increase local e-commerce amount in your credit Card.
How can I get credit card cheque book?
Need to send request for cheque book with your signature from any branch.
Is there any option to deduct my credit card payment always from my Bank Asia Account?
Yes, you may send Auto debit request to us. Need to go to your nearest branch and fill up requisition form mentioning your Bank Asia account number and account sign also with credit card sign. Should be aware that, sufficient amount remains available on due date of your credit card.
How can I view my last 6 months credit card statement?
You need to visit the website cards.bankasia-bd.com to view your credit card last 6 months statement. First of all, you need to send request through your registered email ID for online statement ID and password. After getting ID and Password, you can view your statement online after statement date.